Privacy Policy

1. Introduction

This Privacy Policy explains what information SEGA M ("we", "us", "our") collects when you use sega-m.com ("the Site"), and how we use it. This Site does not process online payments or accept orders directly — it is an informational and quote-request platform, so the personal data we collect is limited to what you choose to share when contacting us.

2. What We Collect

We collect information you voluntarily provide, such as:

• Contact form submissions — name, email address, phone number (if given), and your message, submitted via the contact form on this Site.
• WhatsApp messages — if you message us via a WhatsApp link on this Site, that conversation happens on WhatsApp's own platform, governed by WhatsApp's privacy policy, not this one.
• Spam-protection data — our contact form uses Google reCAPTCHA to prevent automated spam submissions, which processes some technical data (like your IP address and browser behavior) under Google's own privacy policy.

We do not require an account to browse this Site, and we do not collect payment information — no payments are processed here.

3. Cookies

Today, this Site sets only the cookies needed for it to function correctly (for example, remembering your dark/light mode preference, or your response to the cookie notice) — we do not currently use advertising or third-party tracking cookies. If we add analytics tools such as Google Analytics in future, those will only load after you accept them via the cookie notice on this Site. You can control or delete cookies through your browser settings at any time.

4. How We Use Your Information

We use the information you provide to respond to your inquiry, prepare and send quotations or technical datasheets, and — where an order proceeds — to prepare export and shipping documentation. We do not use your contact details for unsolicited marketing.

5. Sharing Your Information

We do not sell your personal data. We may share order-related information with logistics, customs, or shipping partners solely to fulfill an export order you have placed with us. Our reCAPTCHA and site-hosting providers may process limited technical data as described in their own policies.

6. Data Retention

We retain inquiry and order-related correspondence for as long as needed to respond to your request, fulfill any resulting order, and meet our own legal and accounting obligations, after which it is deleted or anonymized.

7. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing export@sega-m.com. We will respond within a reasonable time.

8. Security

We take reasonable technical and organizational measures to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

This Site is intended for business use by contractors, distributors, and project professionals, and is not directed at children. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy as our practices or applicable law change. The "last updated" date below will reflect the most recent revision.

11. Contact Us

For any privacy-related question or request, contact us at export@sega-m.com or via WhatsApp. Our office is in 10th of Ramadan City, Egypt.